Frequently asked questions (FAQ)

Here you will find most of the questions related to product return policy, delivery, payment options and security of purchase on our website.

1. When can I expect the delivery?

The delivery is usually made within 3-5 working days, depends on the order date.

2. What if I am not at home at the time of delivery?

If you are not at the address at the time of delivery, the courier can leave the package at a collection point. Don't worry if you don't know where your package is.

3. Who delivers the packages?

The parcels are delivered by %s

4. What if I am not satisfied with the product?

If the product did not meet your expectations, we can refund the purchase price or exchange the product for another one.

5. How can I return the product?

All information about returning the product can be found on our website on the Return and exchange page.

6. I have a question that I couldn't find the answer to above.

If you have any further questions, we will be happy to answer your e-mail, which you can send to the e-mail address %s.